Last updated: July 2026
This policy was drafted from the guarantees already published on our site (our redo promise, etc.) as a
reasonable starting point. It has not yet been reviewed by an attorney or finalized by the business owner for
every scenario — please review and adjust before treating this as final.
Because We Provide a Service, Not a Product
Chic & Dapper doesn't sell goods you can return — we provide a garment care service. Because of that,
"refunds" generally work differently than they would for a retail purchase. Below is how we handle the most
common situations.
Before Your Order Is Accepted
Your card is not charged when you place an order — only after the service is complete (see
our Terms of Service, Section 5). If we decline your order (most commonly because
your address is outside our service area) or you cancel it yourself before it's accepted, there is nothing to
refund since no charge has occurred.
Our Quality Guarantee
If it's not perfect, we'll fix it. If you're not satisfied with the pressing quality of an
order, contact us within 48 hours of delivery and we will re-press the affected item(s) at no additional charge.
This guarantee covers the quality of our steam pressing work. It does not cover:
- Pre-existing stains, damage, or wear not disclosed at pickup
- Fabric or construction issues inherent to the garment itself
- Stain removal outcomes — some stains cannot be fully removed depending on type, age, and fabric; we'll
always assess and confirm with you before treating a stain, and charge only the agreed rate whether or not
the stain fully lifts
Damaged or Lost Garments
Please report any damage or loss within 48 hours of delivery so we can investigate. We will work with you in
good faith toward a fair resolution, which may include re-service, a partial credit, or reimbursement up to the
cost of the affected garment's service on that order.
Billing Disputes
If you believe you were charged incorrectly (e.g. an item was miscounted or a promo code wasn't applied),
contact us first at contact@chicanddapper.us — we can typically
resolve billing questions directly and faster than a card dispute/chargeback process. Please include your order
number.
How to Request a Redo, Credit, or Refund
- Email contact@chicanddapper.us or use our Contact page within 48 hours of delivery
- Include your order number, a description of the issue, and photos if applicable (damage, pressing quality, etc.)
- We'll respond within 1–2 business days with next steps — typically a re-press, pickup for correction, or a
resolution as described above
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